I need help with...

IFM is easy to operate and the vast majority of users have no problems at all. The following is a summary of the Help related to difficulties some users experience the first time they use the site. If you are having problems, you will almost certainly fix it by reading the following. There is additional information on each topic elsewhere in the Help.

1. You must have Cookies enabled to use IFM. Not only in your browser, but if your security software is blocking cookies you'll have problems. Check them carefully.
2. You must have the date set correctly on your computer for cookies to function.
3. If you have an Apple device, you must have Private Browsing switched OFF. On portable devices like i-Phones and i-Pads You will find this in Settings/Safari/Privacy. On a Mac you'll find it in the Safari menu of the browser. Or you can Google how to do it on your device.
4. If you find the speed to be unusually slow at some time, this is almost certainly due to a network blockage somewhere between your computer and our server. Such blockages resolve themselves within hours or days, and speed will return to normal. The reason you don't experience this on sites you use every day like Youtube, Vimeo, Netflix etc is because they have networks of servers around the world and you're automatically connected to the fastest available. We have servers in the USA and Europe and usually deliver fast speeds.

Use this to recover not only passwords, but also forgotten usernames, and to identify who is your Billing Provider so you can use the links below to maintain your account. You may need to check your Junk Mail folder for the email. You can also use this to change your password.

Please enter your email address:

Common Errors

1. OOOPS! - WRONG PASSWORD OR USERNAME - PLEASE TRY AGAIN
   Remember passwords are cAsE SEnsitiVE

   If you can't remember your login details, use the Lost Password tool above under 'Finding my login details or password'. This message may also be seen if your account has expired. Use the Lost Password tool to recover your details and rejoin with the same username to keep your Favourites and other preferences.




2. RANDOMLY GENERATED CODE HAS EXPIRED, PLEASE RETRY LOGGING IN IMMEDIATELY
   

   The randomly generated code can be seen in the panel just under where you enter your password. It is a security measure. If you linger on the login page too long, the random code will expire, so you should log in without delay when you reach this page.




3. OOOPS! - WRONG CODE ENTERED - PLEASE TRY AGAIN
   Make sure you enter the random letters displayed in the image

   A new random code is displayed each time you reach the Login page. If you can't read the code, press the Refresh button on your browser to get a new code.



4. If you are returned to the main page and the message at the top of the screen says 'you must be logged in to access the media player' your computer is refusing to accept our cookies. It may be your browser, or it may be your security software. But this problem is ALWAYS about cookies. There is no possible cause at our end.
   
   You can test your browser here » IFM cookie tester but note this only tests your browser and there are other reasons your computer may not handle Cookies. Please see the Help item below entitled 'Cookie problems' for detailed information.




Cookie tester results

• If the message says the cookie was set OK, then you have security software (such as an antivirus program or firewall) which is causing the problem. Common programs which have aggressive settings that can prevent access include Zone Alarm, Nortons, McAfee and AVG. The settings are generally under the heading of 'Privacy'. NOTE: Turning off your firewall or antivirus program generally won't fix the problem because your security software will still block cookies even if it is not checking for viruses.



• If the message you received says your date is incorrectly set, that is why you can't get access. Please set the date correctly on your computer.



• If the message says that you have Java scripts disabled, please change this on your browser.



• If the message says a cookie could not be set, you need to adjust the settings in your browser. You'll find instructions for popular browsers below.

Internet Browsers and Cookies

Some web sites store information in a small text file, called a cookie, on your hard disk. Newer versions of browsers are defaulted not to accept cookies. Cookie settings may need to be adjusted in order to use our website.

If you are using a computer at work, or are behind a company firewall, it is possible that you may not be permitted to change these settings. Additionally, you may have installed a third party program (usually a firewall or antivirus program) that overrides your web browser's cookie handling settings. Please disable the program or verify that you have changed your cookie handling settings within this program as well.

How to adjust cookie settings for Internet Explorer (IE) 6.0

• Click the Tools Menu
• Click Internet Options
• Click the Privacy tab
• Click Sites button
• Type in www.ifeelmyself.com (for more details see point 1.5.1 below) and click Allow
• Click OK
• Click OK

How to adjust cookie settings for Firefox 1.5 (Windows)

• Click the Tools Menu
• Click Privacy tab
• Click the Cookie sub tab
• Check off Allow sites to set Cookies
• Check off 'for the originating site only'
• Click OK

How to adjust cookie settings for Safari 1.3 (Macintosh)

• Click the Safari Menu
• Click Security
• Set Radio button to Accept Cookies: Only from sites you navigate to
• Close window

How to adjust cookie settings for Firefox 1.5 (Macintosh)

• Click the Firefox Menu
• Click Preferences
• Click Privacy tab
• Click the Cookie sub tab
• Check off Allow sites to set Cookies
• Check off 'for the originating site only'
• Close window

How to adjust cookie settings for Opera

• Click the tools menu
• Click preferences
• click the 'advanced' tab
• 'cookies' is the 9th option on the left-hand column, click that
• set your preferences here from the drop-down menus. you can specify individual sites to accept cookies from with the "manage cookies" button.
• click ok when done.

You may need to do some or all of the following to overcome your cookie problem:

• Add all of the following domains as Trusted Sites from which cookies should be accepted:
  
     www.ifeelmyself.com
     ifeelmyself.com
  
  
• Allow Third Party Cookies.
  
  
To enable third-party cookies in firefox:
Go to Tools --> Options --> Privacy --> Cookies --> Accept third-party cookies


• Do not remove "private header information. " (see image below)
  
  
• Check settings for 'family safe' or the equivalent in your security software (settings which restrict access to known adult sites, like ours).
• Check with your System Administrator if you are on a network in a company or community organisation which may be filtering your internet to prevent access to adult sites.
• If you are still having problems, or you have security software which isn't listed here, simply Google up your question in general terms. Problems like this are common and it is impossible for us to test all combinations of browser and security software; but somebody, somewhere, has had a similar problem to you and the answer is out there. You should also check out the IFM forums too see if someone has already posted a solution to your question.

Further assistance

Of course, if none of these solve your problem, please fill out a Support Ticket

Cancelling rebills is done at the billing provider's website. Check your Welcome email, or your credit card statement for the name of your biller.

If you're a GMBill customer, you can cancel at www.gmbill.com
If you're a SecureDataBill customer, your account has now been transferred to GMBill, so you can cancel at www.gmbill.com
If you're a CCBill customer, you can cancel at www.ccbill.com

The final step in the process of cancelling your rebills is to receive an email, confirming the cancel. If you don't receive this email, you may not have finished the process so you should check your junk mail folder, visit the billing company's page to check they have your correct email address, and if none of that works, submit a support ticket. Remember, you are protected by our Easy Cancel Guarantee.

You may change some of your account details by visiting the website of your billing Provider. Which details can be changed depends on the provider. To identify your provider, check your Welcome email, your credit card statement, or if you know your subscription ID number:

If your Subscription ID looks similar to ifm999999 your billing provider is GMbill and their site is HERE

If your Subscription ID looks similar to 0104355501000056381 your billing provider is CCBill and their site is HERE

You can do this with the Lost Password tool above under 'Finding my login details or password'. It will email you a list of all accounts you've had at this site, including any expired accounts.

Your Username is reserved for you even after your account expires. If you have an expired account you can retain your Favourites and Preferences, as well as your Username, by ticking the 'returning customer' box on the Join page (it is on the first or second page). You will be asked to enter your old username and password. If you don't remember these, use the Lost Password tool (on the Login screen) to have them emailed to you.

• Ifeelmyself is compatible with portable devices such as phones and tablets, on i-os and Android platforms. You must have Private Browsing switched OFF on your Apple device.

Ifeelmyself provides videos in the standard MP4 format, which plays on all platforms.

if you're using Windows on a desktop or notebook, we recommend VLC player, which is free and easier to manage than Windows Media Player. You can get it here.

Widescreen Videos (Released from May 2009)
Format Size
HD 1280 x 720
HQ 854 x 480
MQ 480 x 270

4:3 Videos (Released before May 2009)
Format Size
HQ 640 x 480
MQ 320 x 240

Some videos prior to May 2009 use HDV format (720 x 480 widescreen).

Studio: Filmed in the IFM studio where conditions are perfect for ladies to relax and indulge themselves, while multiple camera angles and sensitive microphones capture every detail. The ladies are alone while they masturbate in the studio the way they want - unscripted and undirected, the true IFM way!.

Home Made: In most cases we visit the contributor in her own home, where she's comfortable and accustomed to pleasuring herself. We use the same professional equipment as in the Studio so you're assured of extremely high quality. The girls we can't reach, we invite to submit online - but we insist they use Hi-Def equipment, so the quality is still very good. These films are usually limited to just one angle, but because they have the flexibility of filming in their own time when they are most ready for a powerful climax, these are often very visceral and intense videos.

Fantasy and Adventure: Orgasms don't just happen at home! Many girls like to masturbate in nature, in the workplace, abandoned spaces etc. We work with them to film new situations they've fantasized about, or places where they already masturbate. We haul our pro gear out on location but when it comes time to get down to it, we leave them alone to relax and do what they love. No crew to put them off and no director telling them what to do!

Up Close: Filmed in the studio as a montage of mostly very close compositions, highlighting the subtle changes that happen during masturbation and offering the most detailed view possible. From the subtle stiffening of a nipple to intense pelvic contractions, you won't miss a thing!

Video Diary: We give the girl/lady a high-def camcorder to take home, and over the space of several weeks she documents her masturbation, while giving us insight into what's happening in her life. These are fascinating and often very intimate videos.

Lucubrations: It's a big word but not as scary as it sounds; these are indepth interviews with the ladies in which they talk frankly about all sorts of things, including of course sex, masturbation, and orgasm.

Loose Ends: Sometimes while filming for IFM we happen to capture sexy, pretty, hot or otherwise interesting footage which doesn't include masturbation to orgasm, but you'll want to see it anyway so we put it here :)

Video Profiles: Browse the contributors who have recorded a Video Profile and watch them talk about their life, interests, and thoughts about submitting to IFM.

The speed at which you can download is a combination of many factors. We have a Content Delivery Network with our data cached in various locations to serve all users, however such systems aren't perfect because network blockages can occurr anywhere between your computer and our nearest data location. These problems affect all web sites occasionally, are beyond the webmaster's control, and generally resolve themselves within a day or so. Large corporate networks like Youtube or Netflix, or Tube porn sites are less susceptible because they can afford massive networks so don't expect the same speeds from our network. We don't cut back on speed to save costs, we provide the fastest network possible for our company size.

You may find a Download Manager increases your speed, slightly. However it's against our Terms of Use to set one up to scan the site and download indiscriminently.

You can use a download manager of the type that requires you to enter links and queue them for download. They are also useful for picking up downloads that are cut off by a dropped connection. We can't offer support for download managers, you would need to seek that from the software vendor.

What is disallowed is the use of spiders, crawlers or bots, that is, programs which crawl through the site looking for links to download. The obvious reason we don't allow this is because you will end up with 5 copies of each video and our servers would be unnecessarily overloaded. To prevent this, we have a cap of 10GB per day, which is enough to download many movies and is well within the terms of 'fair use' of the site.

You are automatically enrolled in the Forum, but you need to log in separately from the main site, with the same username and password. If you find you can't enter the Forum please use the Help Form to let us know and we'll add you manually.

Please refer to our Terms of Use here. Under our Easy Cancel Guarantee, if you email us (by submitting a support ticket) within a few days of being rebilled and you haven't used your account, we can give you a refund.

Please use the Support form once you have been through the Help and are unable to find the solution there. Our support is responsive and helpful providing you give the correct information and a detailed description of your problem. If you ask a question that is answered here in the Help section you may not get a reply. The Support form can NOT be used to cancel rebills or update your account information, that is done at the sites of the billing providers (links are elsewhere in the Help). You can open a support ticket HERE.

We answer all genuine help enquiries within 24 hours, usually much less. If you didn't hear back from us this could be because:

• The email address you put on the form was incorrect and our reply bounced.
• Our reply is in your Spam or Junk Mail filter.
• You didn't use the Help facilities first, and asked a question that is clearly answered in the Help.